Terms of Service

Last updated: 2026-06-05 · LeadRescue is a product of JE Horizon LLC (North Carolina, USA). Draft for review.

Plain-English summary You're subscribing to a SaaS that recovers missed phone calls for your service business: when a caller doesn't reach you, LeadRescue takes a voicemail, transcribes it, and runs an AI-driven SMS qualification flow on the caller. You agree to use it lawfully — comply with TCPA / CTIA SMS rules, honor STOP requests, and don't use the platform to spam or harass. We make no guarantees you'll book more jobs.

1. Acceptance

By creating a LeadRescue account, subscribing to a paid plan, or otherwise using the LeadRescue service, you agree to these Terms. If you don't agree, don't use it.

2. What you get

Path A tier — $32 / month

Text-only MVP. You get:

A LeadRescue-managed toll-free or local number (configured to forward to your business line).
Voicemail capture with automatic transcription.
AI-driven SMS intake on missed calls (name, address, problem, urgency, photo consent).
Owner alert to your phone / email when a lead is captured.
Web portal at leadrescue.jehorizon.com/portal.html to view leads, leads transcripts, voicemail recordings, and billing.

Higher tiers (Pro, in-house voice) may be available; their features and pricing are described at sign-up. The native mobile and desktop apps shown in the portal are roadmap items, not part of the current subscription.

3. Acceptable use — SMS and voice compliance

You are responsible for the messages we send on your behalf. By subscribing, you represent that:

You have a legitimate business reason to receive inbound calls and texts on the LeadRescue-managed number.
You will not use LeadRescue to send unsolicited marketing texts, robocalls, or any communication prohibited by TCPA, CAN-SPAM, CTIA SMS guidelines, or your jurisdiction's equivalent.
You will honor STOP / UNSUBSCRIBE requests immediately (LeadRescue does this automatically; you must not work around it).
You will not use the service for adult, gambling, debt-collection (without separate compliance), illicit, or fraudulent purposes.
You will keep the contact information on your account current.

We may suspend or terminate accounts that violate this section. Repeat or egregious violations may be reported to telecom carriers (AT&T, T-Mobile, Verizon), AWS Pinpoint, Twilio, and applicable regulators.

4. What you may not do

Resell or sublicense LeadRescue access to third parties without our written permission.
Use LeadRescue numbers to evade telephony bans or carrier filtering on your other numbers.
Reverse-engineer, probe, or attempt to extract our AI prompts or model outputs at scale.
Circumvent rate limits, billing, the entitlement system, or shared-trial limits.
Use the platform to send messages on behalf of any party other than the business named on your account.

5. Billing and cancellation

Subscriptions are billed monthly in advance through Stripe or PayPal at the rate listed for your tier ($32/mo for Path A as of the date above). You can cancel at any time from the billing tab in the portal; cancellation stops the next renewal. Refunds are governed by our Refund Policy.

6. Account

You are responsible for keeping your portal login credentials and (if enabled) 2FA codes secure. We may suspend or terminate accounts that violate these Terms or that we reasonably suspect are compromised.

7. No performance guarantee

LeadRescue is a lead-recovery tool. We make no guarantees, express or implied, that using LeadRescue will result in any specific number of bookings, jobs, revenue, or customer-acquisition outcomes for your business. AI-generated SMS may occasionally produce errors or hallucinations; you remain responsible for reviewing leads before contacting them.

8. AI disclosure

LeadRescue uses third-party language models to generate the SMS qualification messages sent on your behalf. The first-line apology may be AI-generated and personalized to your business. Voicemail transcription is performed by Twilio's automated transcription service and may contain errors.

9. Warranty disclaimer

LeadRescue is provided "AS IS" and "AS AVAILABLE" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Telephony and SMS delivery depend on third-party carriers (Twilio, AWS, AT&T, T-Mobile, Verizon, etc.) and may be delayed, throttled, or filtered outside our control.

10. Limitation of liability

To the maximum extent permitted by law, JE Horizon LLC's total cumulative liability arising from your use of LeadRescue shall not exceed the amount you actually paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, lost-revenue, or punitive damages — including but not limited to leads not delivered, calls missed, or jobs not booked.

11. Indemnification

You agree to indemnify and hold harmless JE Horizon LLC from any claims arising from (a) your violation of TCPA, CTIA, or other applicable SMS / telephony law, (b) your misuse of the LeadRescue-managed number, or (c) your breach of these Terms.

12. Privacy

Our Privacy Policy explains what we collect from you and from callers, and how we handle it. By using LeadRescue, you agree to that policy.

13. Changes

We may revise these Terms. Material changes will be emailed to registered customers. Continued use after a change constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts of North Carolina.

15. Contact

JE Horizon LLC · North Carolina, USA · [email protected]