Terms of Service

Last updated: 2026-09-06 · JE Horizon is a product of J.E. Herizon LLC (DBA JE Horizon), a North Carolina LLC.

Plain-English summary You're subscribing to a SaaS that recovers missed phone calls for your service business: when a caller doesn't reach you, JE Horizon takes a voicemail, transcribes it, and runs an AI-driven SMS qualification flow on the caller. You agree to use it lawfully — comply with TCPA / CTIA SMS rules, honor STOP requests, and don't use the platform to spam or harass. We make no guarantees you'll book more jobs.

1. Acceptance

By creating a JE Horizon account, subscribing to a paid plan, or otherwise using the JE Horizon service, you agree to these Terms. If you don't agree, don't use it.

2. What you get

Listed plans when the US number is live. SMS and voice are pending carrier verification; join the waitlist until then.

Starter — $49 / month

SMS missed-call text-back plus job inbox. Hard caps: 150 conversations, 600 SMS segments, 40 AI drafts. No voice. You get:

A JE Horizon-managed forwarding number once the US toll-free number clears carriers.
AI-driven SMS intake on missed calls: name, address, problem, urgency, photo consent.
Owner alert to your phone / email when a lead is captured.
Web portal at leadrescue.jehorizon.com/portal.html.

Pro — $79 / month

Everything in Starter, plus after-hours voice triage (speech recognition and text-to-speech), inbound photo MMS, and quote drafts. Caps: 400 conversations, 1,800 SMS segments, 80 voice minutes, 120 AI drafts. Native Jobber / ServiceTitan / HubSpot sync is not included today.

Waitlist and billing

Public signup is a waitlist (email + mobile, no card). We bill after you accept a seat. SMS and voice are not live until the US number clears carriers. Do not expect a missed-call text today.

3. Acceptable use — SMS and voice compliance (TCPA)

Missed-call text-back is sent only to a telephone number that just called the shop. That inbound call is how the number was obtained. Other customer-facing SMS is drafted by JE Horizon and sent only with owner approval. Recipients may reply STOP to opt out. This service is not live until the US number verifies.

You are responsible for the messages we send on your behalf. By subscribing, you represent that:

You have a legitimate business reason to receive inbound calls and texts on the JE Horizon-managed number.
You will not use JE Horizon to send unsolicited marketing texts, robocalls, or any communication prohibited by TCPA, CAN-SPAM, CTIA SMS guidelines, or your jurisdiction's equivalent.
You will honor STOP / UNSUBSCRIBE requests immediately (JE Horizon does this automatically; you must not work around it).
You will not use the service for adult, gambling, debt-collection (without separate compliance), illicit, or fraudulent purposes.
You will keep the contact information on your account current.

We may suspend or terminate accounts that violate this section. Repeat or egregious violations may be reported to telecom carriers (AT&T, T-Mobile, Verizon), AWS Pinpoint, Twilio, and applicable regulators.

4. What you may not do

Resell or sublicense JE Horizon access to third parties without our written permission.
Use JE Horizon numbers to evade telephony bans or carrier filtering on your other numbers.
Reverse-engineer, probe, or attempt to extract our AI prompts or model outputs at scale.
Circumvent rate limits, billing, the entitlement system, or shared-trial limits.
Use the platform to send messages on behalf of any party other than the business named on your account.

5. Billing and cancellation

Listed rates: Starter $49/mo, Pro $79/mo, billed monthly in advance through Stripe or PayPal after you accept a seat. After the monthly cap we stop auto-texting. Optional overage is $0.35 per extra conversation (Pro also $0.35/voice minute) until a $40 ceiling, then hard stop. You can cancel at any time from the billing tab in the portal; cancellation stops the next renewal. Refunds are governed by our Refund Policy.

6. Account

You are responsible for keeping your portal login credentials and (if enabled) 2FA codes secure. We may suspend or terminate accounts that violate these Terms or that we reasonably suspect are compromised.

7. No performance guarantee

JE Horizon is a lead-recovery tool. We make no guarantees, express or implied, that using JE Horizon will result in any specific number of bookings, jobs, revenue, or customer-acquisition outcomes for your business. AI-generated SMS may occasionally produce errors or hallucinations; you remain responsible for reviewing leads before contacting them.

8. AI disclosure

JE Horizon generates caller-facing SMS on our hosted stack. Pro voice uses hosted speech recognition and text-to-speech. Messages may contain errors. You remain responsible for reviewing leads. Do not send medical records through this product.

9. Warranty disclaimer

JE Horizon is provided "AS IS" and "AS AVAILABLE" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Telephony and SMS delivery depend on third-party carriers (Twilio, AWS, AT&T, T-Mobile, Verizon, etc.) and may be delayed, throttled, or filtered outside our control.

10. Limitation of liability

To the maximum extent permitted by law, JE Horizon LLC's total cumulative liability arising from your use of JE Horizon shall not exceed the amount you actually paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, lost-revenue, or punitive damages — including but not limited to leads not delivered, calls missed, or jobs not booked.

11. Indemnification

You agree to indemnify and hold harmless JE Horizon LLC from any claims arising from (a) your violation of TCPA, CTIA, or other applicable SMS / telephony law, (b) your misuse of the JE Horizon-managed number, or (c) your breach of these Terms.

12. Privacy

Our Privacy Policy explains what we collect from you and from callers, and how we handle it. By using JE Horizon, you agree to that policy.

13. Changes

We may revise these Terms. Material changes will be emailed to registered customers. Continued use after a change constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts of North Carolina.

15. Contact

JE Horizon LLC · North Carolina, USA · [email protected]